Location: Finland

Employment type: Fixed-term role as a parental leave substitute, 50–100% working time.

Timeline: Applications are reviewed within 2 weeks. Apply latest on 14.1.2026.

Probation Period: 6 months

The role

We are looking for a Service Architect to support our clients to deploy customer service automation solutions. The role combines service design, consultation, and hands-on solution configuration, using packaged automation platforms that are configured to meet each client’s needs.

You work closely with clients to understand their services and support them in bringing automation into everyday use. From early discovery and service design to onboarding, training, and long-term roadmap, you act as a trusted partner throughout the full lifecycle of their solutions.

This is a non-technical role focused on consultation, service design, solution onboarding, and continuous support.

What you will do

• Design customer service automation solutions with a strong focus on service design and user experience.

• Implement, configure, and optimize automation solutions on packaged platforms, adapting them to client services and processes.

• Optimize automation solutions based on usage, feedback, and evolving client needs.

• Support clients throughout the solution lifecycle, including onboarding, training, and ongoing improvement.

• Advise clients on best practices in service design and effective automation.

What we expect

• Relevant work experience.

• Confidence in working closely with clients.

• Curiosity and the ability to learn new technical concepts.

• A proactive, problem-solving mindset.

• Ability to take ownership of tasks, manage your work effectively, and meet deadlines.

• Strong communication skills and the ability to collaborate well in a team.

• Excellent verbal and written communication skills in Finnish and English.

We consider as an advantage

• Relevant professional experience (e.g. in analytical tasks, consulting, or other client-facing roles).

• Familiarity with virtual agents and practical experience with generative AI, including effective prompting.

• Experience or interest in voice automation.

• Experience in service design.

• Fluency in Swedish.

What you get

• A role in a modern growth company with an exceptional culture (our eNPS is 79).

• A talented, supportive team and great colleagues.

• Competitive benefits.

• Be part of a respected and experienced provider of Conversational AI solutions (our client NPS is 87).

• The chance to influence and support the development of our unique channel strategy solution.

Compensation structure

Compensation depends on workload (50–100%) and your experience and qualifications. Please share your compensation expectations as part of your application.

About Front AI Services

At Front AI, we focus on delivering customer service automation solutions that work in real-world environments. Our work focuses on Conversational AI and channel strategy, combining service design with hands-on onboarding, training, and continuous optimization.

We work closely with our customers to understand their needs and build solutions that fit their organization, processes, and customers, not just the technology. As the market-leading boost.ai provider in Finland and the only Platinum Partner, we help organizations get the most out of Conversational AI in practice.

Our customers include well-known brands and large public-sector organizations across the Nordics, giving our team the opportunity to work on varied, meaningful projects and see firsthand how automation is shaping customer service at scale.