Location: Finland

Employment type: Fixed-term role as a parental leave substitute, 50–100% working time.

Timeline: Applications are reviewed within 2 weeks. Apply latest on 14.1.2026.

Probation Period: 6 months

The role

We are looking for a Service Architect to help design, implement, and optimize customer service automation solutions for our clients. In this role, you will work closely with our customers to understand their needs, deliver high-quality solutions, and support them throughout the full lifecycle, from strategy and design to implementation, training, and continuous improvement.

What you will do

• Design, implement, maintain, and optimize customer service automation solutions.

• Support clients end-to-end: from planning and integration to rollout, training, and ongoing support.

• Work hands-on with solution delivery and advise clients on best practices.

• Provide training, consulting, and continuous support to our clients.

What we expect

• Relevant work experience.

• Confidence in working closely with clients.

• Curiosity and the ability to learn new technical concepts.

• A proactive, problem-solving mindset.

• Ability to take ownership of tasks, manage your work effectively, and meet deadlines.

• Strong communication skills and the ability to collaborate well in a team.

• Excellent verbal and written communication skills in Finnish and English.

We consider as an advantage

• Relevant professional experience (e.g. in analytical tasks, consulting, or other client-facing roles).

• Familiarity with virtual agents and practical experience with generative AI, including effective prompting.

• Experience or interest in voice automation.

• Experience in service design.

• Fluency in Swedish.

What you get

• A role in a modern growth company with an exceptional culture (our eNPS is 79).

• A talented, supportive team and great colleagues.

• Competitive benefits.

• Be part of a respected and experienced provider of Conversational AI solutions (our client NPS is 87).

• The chance to influence and support the development of our unique channel strategy solution.

Compensation structure

Compensation depends on workload (50–100%) and your experience and qualifications. Please share your compensation expectations as part of your application.

About Front AI Services

At Front AI, we focus on designing and delivering customer service automation solutions that work in real-world environments. Our work spans everything from automation strategy and channel design to hands-on implementation, training, and continuous optimization.

We work closely with our customers to understand their needs and build solutions that fit their organization, processes, and customers, not just the technology. As the market-leading boost.ai provider in Finland and the only Platinum Partner, we help organizations get the most out of Conversational AI in practice.

Our customers include well-known brands and large public-sector organizations across the Nordics, giving our team the opportunity to work on varied, meaningful projects and see firsthand how automation is shaping customer service at scale.